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Housing Needs Officer

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East Suffolk Council
Place of work:
Riverside, Lowestoft
Salary details:
£21,589 - £26,999 pa*
Job term:
Full Time
37 hpw
Fixed Term 
Closing Date
09 August 2020 11:30 PM
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East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

In January 2020 the Council was awarded additional Rough Sleeper Initiative Funding from the Ministry of Housing, Communities and Local Government (MHCLG) to continue to work towards ending Rough Sleeping. As the MHCLG want the Council to deliver at pace the funding is ring fenced and must be used in 20/21.

Rough sleeping attracts a significant level of concern and scrutiny both nationally and locally. The main areas of demand relating to this specific group will be from Felixstowe and Lowestoft but the service will cover the whole of East Suffolk

You will be part of the Housing Needs Team who are responsible for delivering advice and assistance to people who are homeless or threatened with homelessness. You will be responsible for a distinct caseload of applicants who are identified as sleeping rough or who are at risk of becoming street homeless. Cases will be identified either through Outreach Services or through the Rough Sleeper Coordinator.  Your duties will include assessing and verifying housing applications, undertaking homelessness casework, and providing housing advice and information at the first point of contact.

You will be able to demonstrate excellent interpersonal, interviewing, and written communication skills along with a working knowledge of Part 6 and Part 7 of the Housing Act 1996. You will also have excellent organisation and negotiation skills as well as the ability to remain calm when challenged on decisions.

In return, we can offer great opportunities for training and development and we’ll give you all the support we can to build a great career with our organisation. There’s also a superb benefits package including flexible working options and purpose, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.

Due to the current situation with Covid-19, the majority of our teams are working from home and there is strict social distancing measures in place for the limited number of staff working from our offices. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

Please read the job description and person specification before applying for this job.

The Council is open to considering secondment requests from both internal and external applicants.

For an informal discussion regarding this post, please contact Ellis Rix on 01502 523137

* fixed term to 31st August 2021

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